Returns & Refunds
Grater Golf wants customers to order with confidence. Because we sell everything from standard golf accessories to custom clubs and complete simulator systems, return eligibility can vary depending on the product.
30-Day Standard Return Policy
Eligible standard products may generally be returned within 30 calendar days after delivery.
Return authorization must be obtained from Grater Golf before sending any item back.
Return Eligibility
To qualify for a standard return, products must generally be:
- Unused;
- Uninstalled;
- Unassembled;
- In new and resalable condition;
- Free from scratches, damage, wear, dirt, odors, or signs of use;
- Returned with original packaging;
- Returned with manuals, accessories, hardware, cables, and protective materials; and
- Returned to the address provided by Grater Golf.
How to Request a Return
- Email Grater Golf with your order number and reason for the return.
- Wait for written return authorization and the correct return address.
- Package the product securely using the original packaging whenever possible.
- Ship the return using tracking and adequate insurance.
Unauthorized returns, refused deliveries, or products sent to the wrong warehouse may be refused or may incur additional shipping and handling charges.
Return Shipping
Unless an approved return results from a Grater Golf error, confirmed transit damage, or a covered defect, the customer is responsible for:
- Return-shipping costs;
- Insurance;
- Proper packaging; and
- Risk of loss during return transit.
Original Shipping Charges
Original shipping and freight charges are generally nonrefundable.
This includes expedited shipping, freight, liftgate service, remote delivery, inside delivery, and other optional delivery services.
If an order originally received free shipping and is later returned, actual outbound shipping or freight costs may be deducted from the refund when permitted and disclosed as part of the return authorization.
Restocking Fees
Approved discretionary returns may be subject to a restocking fee of up to 15% of the item price.
A higher manufacturer restocking fee may apply when disclosed on the product page, quote, order confirmation, manufacturer policy, or return authorization.
Products returned with damaged packaging, missing accessories, installation marks, scratches, missing hardware, or other reductions in resale value may receive a reduced refund or may be refused.
Non-Returnable Products
Unless defective, damaged in transit, or shipped incorrectly, the following products are generally non-returnable:
- Custom-built golf clubs;
- Personalized products;
- Special-order or made-to-order products;
- Golf clubs that have been cut, tipped, bent, gripped, assembled, or modified;
- Cut or tipped golf shafts;
- Installed grips, adapters, ferrules, or club-building components;
- Custom-sized impact screens;
- Custom simulator enclosures;
- Custom netting or padding;
- Cut-to-length turf or flooring;
- Products that have been permanently installed or mounted;
- Software, licenses, subscriptions, or activation codes after delivery or activation;
- Gift cards;
- Clearance, closeout, discontinued, demo, used, or Final Sale merchandise; and
- Services already performed.
Golf Simulator Equipment
Launch monitors, projectors, gaming computers, hitting mats, enclosures, impact screens, turf, and simulator accessories must meet the standard return requirements unless product-specific terms state otherwise.
Equipment that has been permanently installed, mounted, modified, registered, damaged, or otherwise used may not qualify for return.
Defective Products
Defective products may be handled through the applicable manufacturer's warranty rather than as a standard return.
Warranty claims may require troubleshooting, serial numbers, photographs, diagnostic information, or direct communication with the manufacturer.
Refund Processing
Returned products are inspected after receipt.
Approved refunds will generally be issued to the original payment method, less any applicable:
- Restocking fees;
- Return shipping charges;
- Nonrefundable original shipping or freight charges;
- Missing-item charges;
- Damage or condition deductions; or
- Other previously disclosed charges.
Please allow up to 10 business days after inspection for Grater Golf to process an approved refund.
Questions About a Return?
Please contact Grater Golf before shipping any return.
Grater Golf LLC
Email: sales@gratergolf.com
Phone: 301-660-4781